Where is your business location?
Our warehouse is located in Terengganu, Malaysia.

What payment methods do you accept on your website?
We only accept bank transfer payment. All prices and payments are in Ringgit Malaysia.

How much do you charge for delivery?
Delivery is Free for any orders over RM90.

How long do you deliver my orders?
We deliver your orders within 1-3 business days via Pos Laju or J&T Express. For Sabah & Sarawak 3-5 days.

Where can I find a tracking number for my order to locate my parcel?
A tracking number will be sent to you by SMS, Email, WhatsApp or Wechat once your order has been dispatched. You are able to trace your parcel at tracking.my website with a tracking number you receive from us.

Why haven't I received a dispatch email?
Please check for the email in your spam folders of your inbox. You can also view your dispatch notifications by logging into your Mysuperaromas account.

Why haven't I received any confirmation emails?
All notification emails are sent to the email address that has been used to place the order, if the email address was entered incorrectly you will not receive the email. Please also make sure to check your spam folders of the email address.

If you still have not received any emails please contact us.

How do I collect my order if I'm not at home?
You will receive a collection card in your mail box if your place is unattended during the delivery. You will be able to collect your order from your local J&T, Flash Express or Pos Laju office at your convenience.

Do you pack and ship my orders discreetly?
We endeavour to deliver your purchases promptly and discreetly. Products are wrapped and protected by bubble wrap and packed in plain, unmarked brown boxes. There will be a return address on the boxes, however you can rest assured the package will have absolutely no exterior information to connect it to our website and business names.

Could I pick up my order from your warehouse?
Unfortunately we do not offer warehouse pickup at the moment. While we deliver all customers' orders by J&T, Flash express or Pos Laju within 3 days.

Do you ship outside Malaysia?
Unfortunately we do not ship outside Malaysia at the moment.